Terms of Service
- Cancellation and Refund Policy
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You may cancel your service and request a refund at any time before the service has begun by contacting us via email. Refunds approved under this policy will be processed within 7 business days. Once the service has started, refunds will only be considered if the delivered service is significantly different from what was agreed upon in advance.
- Service Start Time
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Services typically begin within 3 to 5 business days after the order is confirmed.
- Additional Charges
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Only expenses incurred as a result of specific client requests will be billed as additional charges.
- Payment Methods
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Clients will receive invoices via email through Stripe, with secure payment links for credit and debit card payments. Domestic Japanese bank transfers (振込 / furikomi) are also supported through Stripe and will be automatically reconciled. Full payment instructions will be included in each invoice.
- Payment Due Date
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Payment is due within 30 days of invoice receipt, or as otherwise agreed in the contract.
- Pricing
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- Basic consulting fee: ¥280,000 per one-time consulting engagement or project
- Additional charges may apply depending on the scope of work requested.